Our Contacts:Prices, Shipping Costs, and Delivery Conditions
The prices displayed at the time of order include the applicable VAT. Shipping costs are the responsibility of the customer, unless otherwise stated during the checkout process (e.g., express delivery, minimum purchase thresholds, etc.). The user is informed of the total amount before validating their purchase.
Available Payment Methods
Various payment methods are offered: bank cards. The options available at the time of the order are displayed for each transaction.
Right of Withdrawal
The consumer has a legal right of withdrawal of 14 days from the receipt of the goods, without justification, to be exercised by email, mail, or form. The item must be returned intact and unused. Full withdrawal procedures are detailed in the GTC.
Refunds
Refunds are processed automatically via the payment method used for the initial purchase.
Customer Service
For any questions, please consult the help section of the website or contact customer service via the online form.
Potential Complaints
A reporting and complaint mechanism is in place to handle potentially inappropriate content or products. In the event of a dispute regarding a decision, recourse options are provided.
Legal Warranties and Other Rights
Legal warranty rights apply. Additional information is available in the GTC. The website's GTC can be downloaded and archived.
Médiation en cas de litiges
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In accordance with Articles L.612-1 et seq. of the Consumer Code, every consumer has the right to free recourse to a consumer mediator for the amicable resolution of a dispute with the seller. In the event of a dispute, the consumer may contact the consumer mediator designated by our company:
Furthermore, the consumer may also submit a request via the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr |